How to cancel TalkTalk Broadband Subscription Service

TalkTalk is a British company that offers businesses and consumers the services of pay television, telecommunications, Internet access, and mobile network.

If you’ve chosen to cancel your TalkTalk Broadband subscription service, then this article will provide you with all the information to enable you to cancel your TalkTalk Broadband subscription.

How to cancel TalkTalk Broadband Subscription Service

How to cancel TalkTalk Broadband Subscription Service

If you’re switching to another Openreach network provider (service supplied through a BT telephone line), all you have to do is pick a new deal, sign up with the new provider, and they’ll handle the TalkTalk contract cancellation process for you.

If you are switching to a different Internet service provider that does not use Openreach network, or if you no longer require broadband, then you need to follow the below steps:

  1. You have to call 0345 172 0046 to reach the TalkTalk customer support team.
  2. Give the customer care representative your contract number as well as your client information.
  3. You should request a confirmation email or text message for account cancellation.

If you cancel in the middle of a contract, you may be charged a cancellation fee.

To cancel your TalkTalk subscription, just call Customer Service at 0345 172 0046 for quick help and assistance.

You can send them a cancellation request in writing through a letter to the below address:

TalkTalk Correspondence Dept
PO Box 675
Salford
M5 0NL

Alternatively, you may find additional information on how to cancel your TalkTalk broadband service on the official TalkTalk website.


Important Points regarding TalkTalk Broadband

  1. TalkTalk broadband plans come with 12 or 18-month contracts, and you’ll have to pay a cancellation fee if you cancel in the midst of the contract period.
  2. If you’re cancelling TalkTalk and aren’t switching to another Openreach network provider, you must give 30 days’ prior notice before the service is cancelled. If you’re switching providers, the process usually takes approximately 14 days to complete.

Frequently Asked Questions on TalkTalk Broadband

Is there a cancellation fee for TalkTalk?

You can cancel without paying any cancellation fee/penalty if you change your mind within 20 days of your order date, and you’ll only be charged for the TalkTalk services you may have utilised during that period.

How do I cancel my TalkTalk Internet?

In order to cancel your TalkTalk internet connection you have to follow the below steps:

Step 1: Go to the TalkTalk home page.
Step 2: Enter your e-mail address and password.
Step 3: Check to see whether the service you want to cancel has any cancellation fees associated with it.
Step 4: In case you still have any questions, you can call their customer service number at 0345 172 0088.

How much notice do I need to give to cancel TalkTalk?

It’s very important for you to give TalkTalk 30 days’ notice before cancelling your account. Once TalkTalk verifies that it has received your cancellation request, your broadband service will be cancelled 30 days later.

What will happen if I cancel my direct debit with TalkTalk?

You should never cancel a Direct Debit since it can lead to a slew of problems later on, including late payment fees and a negative impact on your credit score.

The DD guarantee should cover you, therefore you should be able to get your money back. You must provide notice, and the notice period is chargeable.

Do I need to return my TalkTalk router back to them?

If you do not return the equipment, you will be charged the entire amount of the equipment, less any discounts that you may have obtained earlier. The cost of return will be your responsibility.

What happens when the TalkTalk contract ends?

Your services will be continued after your contract expires, and you will be charged at the rate specified in the email you have received from TalkTalk. Any other services you may have, such as TalkTalk TV is not included in the stated fee.

How can I get out of my TalkTalk contract early?

You can leave without penalty if you’re out of contract.
TalkTalk customers who are no longer in their initial contract term can cancel their service without penalty. 

What is the cooling-off period for TalkTalk?

Customers of TalkTalk have a 20-day cooling-off period that begins after the order has been placed. Customers can call TalkTalk at any moment during this time to have their order completely cancelled. Any equipment must be returned to the provider as soon as possible.

Do TalkTalk automatically renew your contract?

When a fixed price term expires, the broadband contracts of any provider do not automatically expire. A contract must be cancelled with 30 days’ notice.

How do I renew my TalkTalk contract?

You can renew your contract and check for the latest offers online. You have to go to “My Account” to see your personalised offers and renew your contract.

How long is my contract with TalkTalk?

To find out how long your TalkTalk account is, you have to sign in to your TalkTalk account and go to “My Account” and then “My Package” from the drop-down menu. In the “Package overview” section you will see your contract’s expiration date.

How Do I Live chat with TalkTalk?

On their website, on the right-hand bottom side of the screen, you will see the option of live chat. You will be sent to the next available agent who will be able to answer your questions after you click it.

Is it possible to send an email to Talk Talk?

Yes – you can send an email to concerns@talktalkplc.com if you have a complaint.

How do I speak to a person at TalkTalk?

If you’re a current TalkTalk customer with questions or concerns regarding your account or billing, technical assistance, or making a complaint, you can phone TalkTalk on 0345 172 0088 – all the calls from a TalkTalk landline are free.

I hope that you have found this quick article helpful for your needs. In case, you have any questions or comments, you can ask them in the comments section provided below.


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Disclaimer: Please note that HowToAssistant.com is not associated with TalkTalk.

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