Duke Energy Corporation is an electric power and natural gas company in the United States.

Duke Energy’s core segments include Electric Utilities and Infrastructure, Gas Utilities and Infrastructure, and Commercial Renewables.


If you have chosen to cancel your Duke Energy service, then this short article will provide you with all the information to help you to cancel your Duke Energy service.

How to cancel Duke Energy Service

If you are moving house and need to transfer or cancel your Duke Energy service then you need to call 800-777-9898. Other customer service phone numbers are:

Home – 800-700-8744
Business – 877-372-8477

Ask the customer care agent to stop your service. Give them your account number and customer information.

You can write to Duke Energy at the below address:

Duke Energy
P.O. Box 14042
St. Petersburg, FL 33733

Alternatively, you may find additional information on how to cancel your Duke Energy service on the official Duke Energy website.

Frequently Asked Questions (FAQs) on Duke Energy

Does Duke Energy charge a late fee?

Yes – a late payment charge may be levied and reflected on the Customer’s next Statement if full payment is not received by the Due Date.

Does Duke Energy have 24-hour customer service for media professionals?

Inquiries, concerns, and comments from media professionals can be sent to Duke Energy’s 24-hour hotline.

Can I change my Duke Energy due date?

Duke Energy’s Pick Your Due Date billing service allows you to choose the due date for your monthly electricity bill.

How do I talk to a real person at Duke Energy?

Call Duke Energy customer care at 1-800-777-9898, if you need to speak with a real person.

Does Duke Energy have live chat?

Duke Energy does not provide a live chat option for customers.

Where does Duke Energy provide service?

Duke Energy serves about 7.4 million customers in the Carolinas, Florida, Ohio, Kentucky, and Indiana, as well as more than 1.5 million consumers in the Carolinas, Ohio, Kentucky, and Tennessee with retail natural gas services.

Does Duke Energy offer senior discounts?

Through services like the Share the Warmth program, Duke Energy support a variety of local projects.

Customers who are elderly or have special needs i.e. customers aged 65 and above, as well as those who are disabled or have a medical condition, may be eligible for financial help or grants from Special Needs programs.

How do I pay Duke Energy?

Duke Energy accepts payment via phone, online, or standard mail. Paying your bill in person at one of their preferred locations is also an option that you can consider.

What type of energy does Duke Energy Use?

During peak times, Duke Energy operates a series of oil or natural gas-fueled generating plants to supplement the electricity supply.

How do you read a Duke Energy smart meter?

In the same manner that a car’s odometer records current mileage, the smart meter’s digital display also shows the current kilowatt-hour reading.

When looking at the usage on the meter, read the numbers from left to right.

How long does it take Duke Energy to transfer service?

It takes 30-45 days to finish this operation. Participation in the program does not guarantee that your electricity will not be shut off for nonpayment or that your service will not be disrupted due to an outage.

What is Duke Energy login address?

You have to go to this link for Duke Energy login – https://www.duke-energy.com/my-account/Sign-In

How to request a Duke Energy refund?

For residential users, dial (800) 452-2777, and for business users, dial (866) 582-6345 and then follow the directions of the customer care representative.

How Long Will It Take To Receive the Duke Energy Deposit Refund?

Your refund check could take approximately 14 to 21 days to reach the customer once it is issued by Duke Energy. However, there are no such deadlines mentioned on their website.

How Can You Check the Status of Your Refund Request?

You need to call the following numbers to check on the progress of your refund check request:

For private users – (800) 452-2777.
For business users – (866) 582-6345.

How to Pay Duke Energy bill by mail?

You have to mail a check or money order to the below address:

Duke Energy
P.O. Box 1004
Charlotte, NC 28201

How to Download the Duke Energy app?

The Duke Energy app is available for download on both the App Store and Google Play.

Can you use multiple accounts with the Duke Energy app?

Yes, you can – you have to go to the arrow at the top of the menu bar to switch between accounts if you have more than one.

How to add additional accounts to My Account profile?

Adding extra accounts to your My Account profile is simple. Just follow these easy steps to get started:
1. Log in to your Duke Energy account.
2. In the top right corner, go to MENU.
3. Select “ADD ACCOUNT” from the “Manage My Account” section.
4. Choose the account type you wish to add.
5. To continue, provide the information needed to find your accounts.

How can I view my Duke Energy bill online?

For this, you have to enroll in the Paperless Billing option.

You have to log in to sign up. Sign in to My Account and accept the terms and conditions by clicking the “Paperless Billing Enroll” link under “Payment Options“.

How do I change the name on my account?

Call Customer Service at 800.700.8744 between 7 a.m. and 7 p.m. on weekdays to update your legal name on your account.

If an account is being transferred out of your name, the customer who will be responsible for the service has to complete the online Start Service form.

How can I get a billing history for my account?

Sign in to your My Account account if you have one. Under “ACCOUNT SUMMARY“, choose “BILLING & PAYMENT HISTORY“. You may read and print previous invoices, as well as receive a billing history for your account.

What is the telephone number for customer service at Duke Energy?

On weekdays, between the hours of 7 a.m. and 7 p.m., Duke Energy customer support may be reached at 800.700.8744.

Please keep in mind that Mondays are high-volume phone days, so expect lengthier wait times.

I hope that you have found this article helpful for your needs. In case, you have any questions or comments, you can ask them in the comments section provided below.

How Duke Energy may show up on your Bill/Statement

Duke Energy DUKE PYMNT
Speedpay:Duke Energy
Duke Energy DUKE DRAFT

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Disclaimer: Please note that HowToAssistant.com is not associated with Duke Energy.

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