How to cancel Duke Energy Service

Yes – a late payment charge may be levied and reflected on the Customer’s next Statement if full payment is not received by the Due Date.

Inquiries, concerns, and comments from media professionals can be sent to Duke Energy’s 24-hour hotline.

Duke Energy’s Pick Your Due Date billing service allows you to choose the due date for your monthly electricity bill.

Call Duke Energy customer care at 1-800-777-9898, if you need to speak with a real person.

Duke Energy does not provide a live chat option for customers.

Duke Energy serves about 7.4 million customers in the Carolinas, Florida, Ohio, Kentucky, and Indiana, as well as more than 1.5 million consumers in the Carolinas, Ohio, Kentucky, and Tennessee with retail natural gas services.

Through services like the Share the Warmth program, Duke Energy support a variety of local projects.

Customers who are elderly or have special needs i.e. customers aged 65 and above, as well as those who are disabled or have a medical condition, may be eligible for financial help or grants from Special Needs programs.

Duke Energy accepts payment via phone, online, or standard mail. Paying your bill in person at one of their preferred locations is also an option that you can consider.

During peak times, Duke Energy operates a series of oil or natural gas-fueled generating plants to supplement the electricity supply.

In the same manner that a car’s odometer records current mileage, the smart meter’s digital display also shows the current kilowatt-hour reading.

When looking at the usage on the meter, read the numbers from left to right.

It takes 30-45 days to finish this operation. Participation in the program does not guarantee that your electricity will not be shut off for nonpayment or that your service will not be disrupted due to an outage.

You have to go to this link for Duke Energy login – https://www.duke-energy.com/my-account/Sign-In

For residential users, dial (800) 452-2777, and for business users, dial (866) 582-6345 and then follow the directions of the customer care representative.

Your refund check could take approximately 14 to 21 days to reach the customer once it is issued by Duke Energy. However, there are no such deadlines mentioned on their website.

You need to call the following numbers to check on the progress of your refund check request:

For private users – (800) 452-2777.
For business users – (866) 582-6345.

You have to mail a check or money order to the below address:

Duke Energy
P.O. Box 1004
Charlotte, NC 28201

The Duke Energy app is available for download on both the App Store and Google Play.

Yes, you can – you have to go to the arrow at the top of the menu bar to switch between accounts if you have more than one.

Adding extra accounts to your My Account profile is simple. Just follow these easy steps to get started:
1. Log in to your Duke Energy account.
2. In the top right corner, go to MENU.
3. Select “ADD ACCOUNT” from the “Manage My Account” section.
4. Choose the account type you wish to add.
5. To continue, provide the information needed to find your accounts.

For this, you have to enroll in the Paperless Billing option.

You have to log in to sign up. Sign in to My Account and accept the terms and conditions by clicking the “Paperless Billing Enroll” link under “Payment Options“.

Call Customer Service at 800.700.8744 between 7 a.m. and 7 p.m. on weekdays to update your legal name on your account.

If an account is being transferred out of your name, the customer who will be responsible for the service has to complete the online Start Service form.

Sign in to your My Account account if you have one. Under “ACCOUNT SUMMARY“, choose “BILLING & PAYMENT HISTORY“. You may read and print previous invoices, as well as receive a billing history for your account.

On weekdays, between the hours of 7 a.m. and 7 p.m., Duke Energy customer support may be reached at 800.700.8744.

Please keep in mind that Mondays are high-volume phone days, so expect lengthier wait times.